Data protection

Data protection statement
For us data is the foundation for providing an excellent service. Our most important asset however is our customers' trust. Protecting this data and only using it in the way our customers expect is of the highest priority for us. That is why we regard compliance with the legal regulations as standard procedure. Moreover it is important for us that you know at all times which data we are storing, when and how we use it.

Data collection
Your visit to our website is recorded. Essentially your current PC's IP address, date and time, browser type and your PC's operating system along with the pages you have viewed are registered. Normally it is not possible for us to establish a direct personal link with the user neither do we wish to do so.

This data is exclusively gathered for data security purposes. No other evaluation of the data is undertaken, except for statistical purposes and then fundamentally on an anonymized basis. No personal surfing profiles or similar are established or processed.

In addition, personal data is only stored when you yourself provide us with such data, for example within the framework of fulfilling a contract. In the respective entry and contact forms you are informed about the purposes of collecting the data obtained there.

Data use and transfer
The personal data, which you place at our disposal via a web page or e-mail (e.g. your name and address or e-mail address), is processed only for correspondence with yourself and for the purpose for which you have provided us with the data.

If you have provided us with personal data you can have it deleted at any time. Termination/cancellation or deletion does not apply to data used for invoicing and accounting purposes.

Google Analytics
We use Google Analytics as our Web Analysis Service. We want to indicate explicitly, that our Conversation tracking is not individual-related and that only abbreviated IP addresses are handed over to Google or rather no individual-related IP addresses are saved or handed over at all.

Consent and cancellation
Should you no longer consent to the storage of your personal data or this data is no longer correct, after receiving the corresponding instructions we will arrange for the deletion or blocking of your data or conduct the necessary corrections (in so far as this is possible as the law stands). If required, we will provide you with free information about all your stored personal data.

Updating this data protection statement
In so far as we introduce new products or services, change Internet processes, or if there are further developments in Internet and EDP security technology, the "data protection statement" must be updated. We therefore reserve the right to modify or supplement the statement as required. We will publish any changes here in this section. To this end you should regularly access this website in order to inform yourself about the latest status of the data protection statement.

Liability
All information contained on this website has been examined with the greatest care. However we do not assume any guarantee for our own websites' content being correct, complete and up-to-date at all times.

Technology used in online pages operation
Cookies are small text data files, which are deposited on the Internet user's PC. Their purpose is for example to control the connection during your visit to the website. These cookies contain purely technical information and no personal data.

Internal security measures
We guarantee the confidentiality and security of your personal data through the following:

• we only use your personal data, insofar as you have provided us with it via our website or within the framework of e-mail communication, to fulfil your wish or request,
• our employees must abide by the obligation of confidentiality,
• our safety measures correspond to the latest technology on an appropriate scale,
• our systems regularly undergo security checks to ensure that we can protect you in the long-term from any damage, loss and unauthorized access to the data we have stored,
• the company data protection officer ensures adherence to the "data protection statement".

Details on the data protection officer
Should you not be satisfied with the data protection measures listed here or you still have any questions relating to the collection, processing and/or use of your personal data, we would be delighted to hear from you. We will endeavour to answer your questions as quickly as possible and implement your suggestions. Please contact our data protection officer: datenschutz@frankwalder.com.

Duration of storage
Personal data, which we have received via our website, is only stored as long as necessary to fulfil the purpose for which we were entrusted with such data. Insofar as commercial and tax law-related data retention periods must be adhered to, the storage duration for specific data can be up to 10 years.