FAQ / Frequently Asked Questions

Thank you for browsing our online shop! We hope you like it here! Here you will find frequently asked questions and useful information about our FRANK WALDER online shop.

Terms and Conditions (T&Cs)

Our Terms and Conditions provide the foundation for a safe and straightforward shopping experience with FRANK WALDER. Here you’ll find all the key information regarding ordering, delivery and payment – clearly structured, transparent and easy to understand.

👉 View the Terms and Conditions

Right of Withdrawal

Changed your mind? No problem. At FRANK WALDER, your purchase remains a safe decision even in retrospect. Here you’ll find all the information about your right of withdrawal – including deadlines, requirements and procedures. Transparent, fair and customer-oriented.

👉 View the Right of Withdrawal

Privacy Policy

Your data is in safe hands with FRANK WALDER. In our Privacy Policy, we provide clear and transparent information about how we handle your personal details, what protective measures we take, and what rights you have in this regard.

👉 View the Privacy Policy

Legal Notice

Here you will find all legally required information about FRANK WALDER – including company details, contact information, and the responsible entity. Clear, complete, and transparent – to strengthen your trust in our presence.

👉 View the Legal Notice

Accessibility Statement

We want everyone to be able to use our website without restrictions. In our Accessibility Statement, you can find out which measures we take to remove digital barriers and create an inclusive shopping experience.

👉 View the Statement

Legal matters