Right of cancellation
Language/Sprache: deutsch
As a consumer you have a right of cancellation. The conditions and legal consequences of the right of cancellation are set out in the following cancellation policy.
Cancellation policy:
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. If you have ordered several goods as part of a single order and these are delivered separately, the cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us
Held Fashion Retail GmbH
Hans-Hofmann-Str. 11
95213 Münchberg
Phone: +49 (0) 9251 447 245
E-Mail: onlineshop@frankwalder.com
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use our online cancellation form (Online Widerrufsformular) for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract, to our company
Held Fashion Retail GmbH
Hans-Hofmann-Str. 11
95213 Münchberg
or hand it over to us. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
We shall bear the costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the cancellation policy