Accessibility Statement
Held Fashion Retail endeavours to make its website www.frankwalder.com accessible. This accessibility statement is made in accordance with the Accessibility Strengthening Act (BFSG) and the technical requirements of the Accessibility Requirements Ordinance (BFSGV).
Compliance status with the requirements
This website is partially compliant with the requirements of the BFSG. Compliance is regularly reviewed and further improved.
Non-accessible content
The following content is currently not fully accessible:
- Images and graphics: Not all images are provided with alternative text.
- Keyboard operation: Some interactive elements (e.g. dropdown menus or sliders) are not fully operable via keyboard.
- PDF documents: Some embedded PDFs are not accessible.
- Contrast & colour design: Some texts and controls do not fully meet the contrast requirements.
We are continuously working to address these deficiencies and further improve accessibility.
Creation of this statement
This statement was created on 28/06/2025. The assessment is based on a self-evaluation in accordance with the requirements of the BFSG.
Feedback and contact
If you encounter any barriers or have suggestions for improving the digital accessibility of our website, you are welcome to contact us at any time:
Frankenwälder E. Held GmbH & Co. KG
Hans-Hofmann-Str. 11 | 95213 | Münchberg
E-mail: onlineshop@frankwalder.com
Phone: 09251 447-0
Web: www.frankwalder.com
We aim to respond to your enquiry within 5 working days.
Dispute resolution procedure
If you do not receive a satisfactory response to your accessibility enquiry within six weeks, you may contact the BGG Arbitration Service. This service mediates conflicts between users and public or private providers of digital services.
Arbitration Service under the German Equal Opportunities for Persons with Disabilities Act (BGG)
at the Office of the Federal Government Commissioner for Matters relating to Persons with Disabilities
Mauerstraße 53
10117 Berlin
E-mail: info@schlichtungsstelle-bgg.de
Web: www.schlichtungsstelle-bgg.de